JaLoKa would love you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used because of the nature of this product. 

In the unlikely event that the product is faulty or defective we can accept returns for damaged or defective unopened or unused goods only. 

These returns must be made within 7 days of your receipt of the product. 

If you feel you have received a faulty or defective product, please email us at JaLoKaBeauty@gmail.com for further instructions.

Everyone’s skin responds to products differently, therefore, results may vary. If there is a problem with your product please contacts us as soon as you have received your package, this way we can resolve your issue as quickly as possible.

Thank you and lots of love ♥ 

Privacy Promise:

We do not sell, rent, or share your personal information with any third party vendors. We will not do anything with your personal information. It will be used only for streamlining, shipping your order, emails, occasional coupons, updates to the site and product updates. 

Our Quality Promise:

JaLoKa products are made with love & care. We focus on quality and being efficient. There may be differences in each product you receive, such as color, scent, or consistency. This is due to all the natural ingredients. For example, shea butter at times can be hard, soft or have a different scent. The humidity of our production lab can even affect how a product turns out. This is what makes handmade products so unique and special.  WARNING: Some of our items is subject to melting during very hot seasons. Please make sure when your product arrives there is someone there to pick it up on time because the butter will melt if left in extreme heat.

Product Safety:

• JaLoKa products are made with natural ingredients; that many of our customers use on infants and children. However, some people may have the occasional allergies and their skin may be sensitive to products made with nuts, soy or even Aloe Vera. Due to this, we ask you to please do a patch test on a small area of your skin before using our products to see if you have any reactions. Do not apply the products on irritated or broken skin. If there are any irritations that occur, please discontinue use.